김대균의 Tycoon 토익 첫걸음

< 김대균의 Tycoon 토익 첫걸음 - Lesson 26 >

[PART 4] 8개의 이야기

8. 나도 듣고 싶어라

-Exercise 8 [교재 167페이지]

직원 교육

1. Where is this system most likely being used?

(A) A customer service department

(B) A sales department

(C) A human resources department

(D) A telephone company

2. What customer information is available on the system?

(A) Marital status

(B) Place of employment

(C) Purchase records

(D) Date of birth

3. When should they avoid making calls to a customer?

(A) When the customer is at a meeting

(B) When it is noisy in the office

(C) When it is late in the evening

(D) When the customer is upset

< 정답 >

1. B

2. B

3. C

[PART 7] 8개의 이야기

7. 불만과 사과

-Exercise 7 [교재 303페이지]

Questions 1-5 refer to the following letter and reply.

September 21, 2005

SunPark

239 Olympic Blvd

New York, NY 21044

Dear SunPark,

I am writing to complain about the condition of my car, which I picked up yesterday after having left it with your airport valet-parking service. I own a gray 2003 Mercedes-Benz E320, and when I left it with your service, the car was clean and had no scratches on it. However, after returning from California and retrieving my car from SunPark, I noticed that the exterior of my car was extremely dirty. It was so dirty that I could not see through the windshield. I also noticed a small dent above the driver’s-side front fender that had not been there when I left.

I believe that somebody with access to my keys took my car for a joyride some time while I was away. I would like you to investigate this incident and to pay for the damage. You may write back to me at my home address or contact me by phone at (620) 235-6831. If you believe that your company is not responsible, you can contact my lawyer, Henry Johnson, at (620) 326-5521.

Thank you for your attention to this serious matter.

Sincerely,

Michael Flannery

---------------------------------------------------------------------------------

September 23, 2005

Michael Flannery

56 Colonial Circle

Syosset, NY 10299

Dear Mr. Flannery,

On behalf of SunPark, I would like to express my deepest apologies for the incident that occurred involving your vehicle. This is the first time that such an occurrence has come to my attention and I assure you that it will not happen again. We value the trust and loyalty of each and every customer; as compensation, we will cover the cost of damage repair for your car. In addition, would like to offer you a certificate that allows you to park in our lots for free for a full year!

Please allow me to emphasize that the attendants at the lot where you parked your car have all been addressed and reprimanded. We have our lots under close camera supervision to guarantee that such an incident does not occur again.

Thank you for your continuing loyalty and utilization of our services. If there is anything more

that needs to be addressed, you can contact me by my direct line at (620) 462-9433. I will be

more than happy to answer your call.

Truly,

Robert Ackerman

CEO, SunPark

1. What recent event prompted Mr. Flannery to write the letter?

(A) His car was broken into and stolen from.

(B) Somebody drove his car without permission.

(C) The parking lot did not repair his car.

(D) A traffic accident left some damages.

2. How does Mr. Flannery hope to take care of the problem?

(A) By taking SunPark to court

(B) By getting SunPark to pay

(C) By asking SunPark not to charge him

(D) By asking SunPark to hire his lawyer

3. What is the main point of the reply?

(A) To reassure Mr. Flannery by agreeing to his requests

(B) To defend the actions of SunPark attendants

(C) To let Mr. Flannery know that SunPark is not responsible

(D) To state that the vehicle was already damaged

4. Who is Robert Ackerman?

(A) An attorney co-hired by SunPark and Mr. Flannery

(B) The police officer who is investigating the incident

(C) The representative of the airport valet-parking service

(D) The staff member who parked Mr. Flannery’s car

5. What is included as part of compensation?

(A) A free surveillance tape of the parking lot

(B) Installation of an alarm system in the car

(C) Unlimited access to any SunPark lot for a year

(D) Free car maintenance through the company’s mechanic

< 정답 >

1. B

2. B

3. A

4. C

5. C

8. 기타

-Exercise 8[교재 305페이지]

Questions 1-5 refer to the following invitation and reply.

To: All Employees

From: Mary Cera

Subject: Our 10th Anniversary party

We are looking forward to seeing all of our staff members from three branch offices in the state of California on Saturday evening at the Institute of Fine Arts (IFA) Museum in San Francisco. Here is some general information about the party:

Dress code:

Men - business attire, suits and tie

Women - cocktail dress

Hotel:

There are several hotel rooms still available at the Airport Marriott. All reasonably priced hotels

downtown are booked and this was the closest I could get. So please let me know ASAP if you

still need a hotel room.

Location of and Parking at the IFA (Please note: take your parking ticket with you when you exit your car. Once you get off the elevator there will be someone there to stamp it for you. You will not be required to pay for parking.):

The IFA is located in Center City at the intersection of 20th Street and the Benjamin Franklin Parkway. The Museum’s parking garage entrance is located behind the building at the intersection of 21st Street and Winter Street. Note that oversized vehicles cannot enter the garage; the height limit is 6’5’’.

Please let me know if you have any other questions. Looking forward to seeing you all there!

Mary Cera

Executive Assistant to:

Nathan V. Lentz, President & CEO

-------------------------------------------------------------------------------

To: Mary Cera

From: Herman Jovanich

Subject: Anniversary Party

Hi, Mary. I was wondering about available hotel rooms for my wife and me after the holiday party. You mentioned that there are several available rooms in the Airport Marriott? I would like to book one.

Also, my friend mentioned that there are some rooms available in the Lilca Tower Hotel located right next to the IFA Museum. Could you check on this for us? It would be a great place to book rooms, if what my friend says is true.

Thanks always.

Herman

1. What event is the invitation for?

(A) A museum opening

(B) An arts show

(C) A company party

(D) A grand opening

2. What is located at 21st and Winter Street?

(A) IFA Museum

(B) The company

(C) Airport Marriott

(D) Parking Garage

3. Why does Mr. Jovanich want to book a room at the Airport Marriott?

(A) It is right next to the museum.

(B) It is the closest available at the moment.

(C) It is affiliated with the company.

(D) It is right next to the airport.

4. Who will Mr. Jovanich bring to San Francisco?

(A) His friends

(B) His wife

(C) His children

(D) His parents

5. What does Mr. Jovanich request?

(A) For Ms. Cera to check another hotel’s availability

(B) For the IFA Museum to provide alternative accommodations

(C) For Ms. Cera to book a room for the CEO

(D) For his friend to receive an invitation to the event

< 정답 >

1. C

2. D

3. B

4. B

5. A

TOEIC VOCABULARY for Kim Dae Kyun's Students

associate                                                    v 연상하다, 상기시키다, 관련시켜 생각하다

N 동료, 패, 친구, 제휴자, 조합원 동인(…의), 공범자, 연상되는 것, 연상 관념

1] verb to form a connection in your mind between different people or thing

ex) How do humans associate these seemingly opposed ideas?

N 1] someone you work with, especially in business

2] a member of an organization who has only some of the rights or benefits that       ordinary members have

distasteful                                                                             a  불쾌한, 싫은

1] unpleasant in a way that upsets or offends you

ex) Many people have complained that they found the pictures distasteful.

reconcile                                        중재하다, 화해시키다 vt. 1 화해시키다, 융화시키다 with                                                     2 <분쟁 등을>조정하다, 중재하다

3 일치시키다, 조화시키다(harmonize) (to, with)                                                        4 에 만족하게 하다, 스스로 체념[만족]케 하다

Verb 1] if you reconcile two people or groups or they reconcile they become friendly again after a disagreement

ex) The couple has been making every effort to reconcile.

2] to find a way to make ideas, beliefs, needs etc that are opposed to each other          capable of existing together

ex) There seems to be no possibility of reconciling the two versions of what happened.

3] to force someone to accept a situation they do not like

ex) She couldn’t reconcile herself to the idea of just giving up.

4] to make two sets of numbers add up to the same total

ex) Have you reconciled your bank statement?

supple                                                               유연한 / 유연성 있는, 순응성 있는

1] a supple object or material is soft and bends easily

2] able to move and bend your body very easily and in a graceful way

ex) Do some stretching exercises to keep yourself supple.

immediate                                               즉각의 / 직접의 / 당면한 / 아주 가까운, 친밀한

1] happening or done now, without any delay

ex) Our government must take immediate action.

ex) Restrictions on advertising had an immediate impact on rates of teenage smoking.

2] someone in an immediate relationship to you is closely connected to you

ex) She is my immediate superior.

3] immediate aims, wishes, or needs are of the greatest importance and are dealt with                  first

ex) Our immediate aim is to qualify for next year’s finals.

4] next to a place or person, or a very small distance away from them

ex) There are several pleasant paths in the immediate vicinity.

an immediate reply 즉답our immediate plans 당면 계획,

in the immediate future 가까운 장래에

ordinance                                                    N 법령, 포고, 명령, 조령, 조례, 규정, 의식

1] a law passed by a local government

2] an official order by a government king, queen etc

voucher                                                               상품권, 할인권 /증거서류, 증명서

N 1] an official piece of paper that you can use instead of money to buy a particular product or service

ex) a travel voucher

N 2] an official piece of paper that provides evidence for a claim you are making

lodging                                                           N 하숙, 숙박 = accommodation 숙박

1] a place that you pay to live in temporarily for example when you are visiting an area

ex) She did all the housework in exchange for board and lodging.

board and lodging 식사를 제공하는 하숙 dry lodging 식사 없이 잠만 자는 하숙

김대균의 SWT 속으로

[Questions 4-6: Respond to questions]

Question 6: How do you define success?

- Sample Response- Lower Level

Success means finishing something that you planned to do. For example, if you finish a report on time then you are successful. I think successful people work hard and are very determined.

- Sample Response-Mid Level

There is not one definition of success. No matter what you do, in order to be successful you have to work hard and be able to overcome failure. If you do not succeed the first time, then you should try again and again until you succeed.

- Sample Response-Higher Level

There are many different levels of success. The most successful person is someone who can succeed both personally and professionally. A good indicator of success is when you overcome obstacles and learn from your mistakes. People who can take something positive away from a negative experience are often more likely to succeed than people who give up, or lose hope when they face a difficult situation.

- [Questions 4-6: Respond to questions]

Question 6

How do you define success?

Sample Response

There are many different levels of success. The most successful person is someone who can succeed both personally and professionally. A good indicator of success is when you overcome obstacles and learn from your mistakes. People who can take something positive away from a negative experience are often more likely to succeed than people who give up, or lose hope when they face a difficult situation.