 Part IV |
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Why would someone most likely call this number?
(A) To report poor customer service
(B) To purchase a computer monitor
(C) To check an account balance
(D) To buy a phone card |
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What should callers have available?
(A) Their past credit statement
(B) A pen and paper
(C) A calling card
(D) Their account number |
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How can a caller speak with an operator?
(A) By pressing 1
(B) By holding the line
(C) By pressing 4
(D) By requesting an operator |
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