Part VII
Questions 1-5 refer to the following memorandum and e-mail.
Memorandum
S. Lynch & Co., Ltd.
To: Department Managers
From: The Chief Accountant
Date: November 10
Subject: Check Identification

All Department Managers will remind their sales staff that all checks must be accompanied by proper identification.

The store has experienced a number of bad debts over the past few months due to customers paying with bad checks, and as the Christmas rush will soon be with us, this problem could increase unless sales staff are more careful.

Notices are placed around the store to explain the conditions to customers, but if staff experience any difficulty with a customer they should call me to deal with the matter.

T. Braithwaite
Chief Accountant
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To: T. Braithwaite, Chief Accountant
Date: November 11
Re: Check Identification

Mr. Braithwaite,

Immediately upon receipt of your memo, we ran into an encounter with a female customer who was not carrying any identification documents. The staff notified me and I confronted the customer.

She explained to me that she had been using checks with no identification to pay for items at our store and refused to accept the renewed enforcement of an old policy. She created a scene that distracted and discouraged other customers so I led the woman back to my office where she threatened to sue. I assured her that we would run a background check using her social security identification number. However, our computer systems are out-of-date and unable to use this method to verify a person¡¯s identity.

I would thus like to propose that our computer systems be updated to run a background check of the customer in case they do not have identification documents handy. This may seem expensive, but I can only see incidents such as the one today increasing and reflecting badly on our company.

Please take my proposal in careful consideration and I hope to hear your response within the next few days. Thank you for your attention.

David Broadbent
Department Manager
1.
What should the staff ask customers to do?
(A) Use a credit card instead of a check
(B) Provide documents to verify identity before paying by check
(C) Read the notices around the store before purchasing goods
(D) Talk to the store supervisor if using a check
2.
What might make the problem worse?
(A) Improper notices around the store
(B) Increase of the number of sales staff
(C) Refusal of checks
(D) Increase of customers around holiday season
3.
What should the staff do if there are any difficulties?
(A) Ask the customer to provide I.Ds later
(B) Consult the lawyer
(C) Talk to the chief accountant
(D) Deal with the matter themselves
4.
What kind of problem is Mr. Broadbent consulting with?
(A) A customer refused to provide identification.
(B) A sales staff member disobeyed the new policy.
(C) A customer wanted to speak to the chief accountant.
(D) A background check on the customer resulted in a lawsuit.
5.
Which of the following is the true about Mr.Broadbent¡¯s proposal?
(A) It will not be cheap.
(B) The woman would sue unless they updated their systems.
(C) The proposal may increase these incidents.
(D) It will tarnish the company¡¯s image.